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By booking an appointment with us, you are agreeing to our policies.
Due to personal commitments, my treatment time is extremely limited and in high demand, so I kindly request that If you do not agree to our policies, then please do not go forth and schedule an appointment with us.
We value and respect your time, so we kindly ask that you value ours.
Thank you for your understanding
POLICIES
We understand that schedules change sometimes and we are happy to reschedule any appointment to suit your needs, we just request that this is done with no less than 48 hours notice. If you need to cancel or reschedule your appointment less than 48 hours prior to your appointment then you will be charged 100% of the total service amount.
No Shows
All no shows will be charged 100% of their treatment value. No shows will have a two strike rule. Those that no show twice will no longer be able to book any further services.
**IF YOU FAIL TO PAY ANY FEES OWED, THEN UNFORTUNATELY YOU WILL BE UNABLE TO SCHEDULE ANY FURTHER APPOINTMENTS WITH US UNTIL THE OUTSTANDING BALANCE IS SETTLED.**
Treatment Amendments
Appointment amendments are subject to availability.
Amendments made with less than 48 hours notice will result in being charged the higher treatment price.
All cancellations/reschedules/amendments MUST be made by contacting us on 07495940607. via text message or voicemail.
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Thank you
Stevey Nicole
ENQUIRIES AND BOOKINGS
If you have any questions regarding our services then please do not hesitate to contact us. We are more than happy to assist you via phone call but we advise to first message us to arrange a call back.
If you are messaging regarding availability then we kindly ask that where possible, you use our online booking system.
We aim to answer all messages within a 24 hour period.
All bookings can be made via our online booking system. This can be accessed via our website, Insta & FB ‘BOOK NOW‘ button or by downloading the FRESHA app.
If you cannot find the information you require either on our socials or on our website (www.thebrowsuite.co.uk)
then please do not hesitate to contact us.
We have multiple ways for you to contact us should you need assistance.
Please direct all enquiries/call back requests to the following:
We aim to answer all messages within a 24 hour period.
Thank you for your patience and understanding.
PATCH TESTING- TINTING, LAMINATION AND LIFTING
These services require a patch test no later than 48 hours prior to service being carried out.
Please note that this is not a simple ‘salon rule’ but a particular precaution according to the ‘EU Cosmetic Regulations’.
This means that no matter what the circumstances there will be no exceptions to this policy but please rest assured that this policy only exists to protect you, our valued clients.
Thank you for your understanding and cooperation. We look forward to treating you.